The Reserve Bank of India (RBI) directed all commercial banks that all new Automated Tellor Machine (ATMs) to be installed from July 1, 2014 onwards would provide audible instructions and Braille keypads to customers.
In the year 2009, the RBI has instructed all banks to make bank branches and ATM accessible to people with disabilities and make at least one-third of the new ATMs installed as talking ATMs with Braille keypads.
The RBI just reiterated it’s previous instruction and asked banks to make all new ATMs installed from July 1, 2014 as talking ATMs with Braille keypads. RBI also asked banks to convert existing ATMs as talking ATMs with Braille keypads.
RBI also asked banks to make necessary arrangements to provide all existing ATMs/future ATMs with ramps so that wheel chair users/persons with disabilities can easily access them comfortably.
Union Bank of India became the first bank in India to install Talking ATM.